Policies
Your Experience Is Our Main Priority
At Haute Headz Salon, your experience and satisfaction are important to us. We reserve the right to decline or discontinue a service when necessary. This may include situations involving unrealistic or unattainable expectations, uncertainty or hesitation about the desired outcome, appointments that were booked incorrectly and require additional time, or circumstances where the stylist does not feel comfortable or confident proceeding with the requested service.
Our goal is to provide every guest with a safe, professional, and positive salon experience while ensuring that the services we provide are appropriate for both the guest and the stylist.
Payment Policies
We accept cash, checks, and all major credit/debit cards.
A 3% processing fee will be applied to all credit card transactions.
Cash and check payments do not incur any additional fees.
Late Arrivals
If you arrive late, we will do our best to accommodate your appointment. However, your service may need to be shortened or rescheduled to avoid delaying other guests.
Thank you for choosing Haute Headz Salon. We appreciate your understanding and look forward to serving you!
Cancellations
Haute Headz Salon requires at least 24 hours’ notice for any cancellation, change, or rescheduling of an appointment. By booking an appointment online, guests acknowledge and agree to our 24-hour cancellation policy.
Cancellations, rescheduled appointments, or no-shows made with less than 24 hours’ notice will result in a 25% charge for the scheduled services. By reserving an appointment, guests acknowledge and agree to these terms, including authorization for applicable cancellation fees, and agree not to dispute or reverse charges resulting from failure to comply with the cancellation policy.
No Show Policy
We understand that unexpected circumstances happen. If an appointment is missed 50% of the scheduled service total will be due, as the appointment time was reserved specifically for you and could not be offered to another guest.
Child Policy
We love children and want to help keep every child safe while maintaining a comfortable, professional environment for all of our guests.
For safety reasons, children who are not receiving a service should not accompany guests to their appointments. This policy helps us maintain a safe salon environment, allows our stylists to focus on their services, and ensures a relaxing experience for all guests.
Returns & Exchanges
We accept returns or exchanges within 14 days of purchase with a receipt or proof of purchase.
Hair products must be at least 90% full. Clothing must be unworn and unwashed, with the original tags still attached.
Eligible returns will be refunded to the original form of payment. If an item is damaged or defective, please contact us so we can help.
Please note that final sale and clearance items are returnable or exchangeable at the purchase price.
Your Experience Is Our Main Priority
By booking a chemical service with Haute Headz Salon, you acknowledge that previous treatments and chemical services may continue to affect the condition, color, texture, and overall outcome of your hair.
You are required to fully disclose your previous chemical and color history to your stylist before any chemical service is performed. This includes, but is not limited to, metallic dyes, henna, and box color. These products and previous treatments can create significant challenges during chemical services and may result in unpredictable or varying outcomes.
Because of your hair’s previous history and current condition, your desired result may not be achievable in a single appointment and may require multiple sessions or additional services. You understand this possibility and agree to follow your stylist’s professional recommendations regarding home care, maintenance, and future appointments when necessary to achieve and maintain your desired result.
Your stylist is a trained and certified professional who will use their professional knowledge and expertise to work toward your desired outcome. The best way to help your stylist achieve that result is to communicate your expectations clearly and provide complete and accurate information about your hair history. Your stylist will discuss the expected outcome with you based on the information provided and the condition of your hair.
Any additional services, corrections, adjustments, or processes requested beyond the original agreed-upon service may require additional time and will be subject to additional charges.
Chemical services also carry inherent risks, including the possibility of temporary skin irritation or sensitivity from chemical contact. Individual skin sensitivity varies, and irritation may occur even when products are used as directed. By receiving a chemical service, you acknowledge these inherent risks and agree that Haute Headz Salon and its stylists are not responsible for reactions or sensitivities arising from the chemical service, except where prohibited by applicable law.